The prices of all our products are indicated in euros all taxes included.
These prices are exclusive of the cost of postage and preparation of the package and packaging, excluding optional services and are valid as long as they are present on the product description sheet.
If the price of the same article is incorrect on another site of the Site for example (page of a main category) or on a newsletter, only the price indicated on the description of the article counts and is authentic unless there is a manifest error. .
The prices take into account the VAT applicable on the day of the order. Any change in the applicable rate may be reflected in the prices of the products.
The products remain the property of the fashion room until full receipt of the price.
The price is payable in full and in a single payment.
Shipping & Delivery
When the Customer orders on the Site, the Customer accepts these General Conditions without reservation.
Any order implies acceptance of the prices and descriptions of the products available for sale.
The fashion room undertakes to honor orders received in their order of arrival on the Site only within the limits of available stocks.
2 ways to order:
A Customer's order is sent as soon as it is fully available, The fashion room alone reserves the right to split the Customer's order into several packages at no additional cost to the Customer.
The Customer has the possibility of placing his order 24 hours a day, 7 days a week via the website or E-mail or facebook page
The customer has the possibility of placing his order by phone from Monday to Saturday from 9:00 a.m. to 6:00 p.m. by dialing (0032) 0473 389 973
Order cancellation:
The fashion room reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order or an order which would present in its eyes any form of risk.
The customer can cancel or modify his order at any time by contacting The Fashion room Customer Service at 0032 0473.389.973 from the moment the Customer's order has not yet been shipped.
Personal information:
When placing an order, the Customer agrees to provide The fashion room with certain information, which must be valid so that The fashion room can efficiently process the Customer's order.
The Customer must verify all of this information entered during his order (Product (s) ordered, size of item (s), delivery address, billing address, etc.) an order placed by telephone, the sales advisor validates and verifies this information several times with the Customer.
If the Customer after receiving the confirmation by email of the validation of his order realizes an error in his personal information, the Customer must contact the customer service of The fashion room as soon as possible so that our Customer Service can proceed. changes before the Customer's order is shipped.
The fashion room cannot be held responsible for any input errors by the Customer or the consequences that this entails in terms of delay or delivery error, including if it is an order placed by telephone. .
If delivery cannot take place due to an input error by the Customer, the re-shipment costs in the amount of € 4.90 including tax will be borne by the Customer.
In this case, the Customer will refrain from any complaint if the delivery deadlines are not respected.
Inability to deliver:
In the absence of an inability to deliver an order, The fashion room undertakes to inform the Customer as soon as possible by email or by post.
The Customer's order will be automatically canceled, and the Customer will be refunded within a maximum period of 15 days following the date on which The fashion room becomes aware of the inability to deliver the Customer's order, if this has been cashed. .
The fashion room cannot be held liable for the non-performance of the contract in the event of an out of stock or unavailability of the item.
The color of the articles:
The colors of a photograph may change slightly from one screen to another, the photos do not necessarily represent the color that is actually offered for sale on the Site, refer to the choice of colors or to the heading Color on the description of the article.
Payment :
In the event of non-receipt within 48 hours, The fashion room reserves the right to cancel the order.
Several payment methods are available to You.
Bank card :
Payment cards accepted: VISA, MASTERCARD
PayPal:
immediate and secure transfer
Remote QR code for smartphone, contact us by message, via facebook or phone
The Customer can pay for his order on The fashion room by paying for his order using his PayPal account with the email fabiennecrepin@hotmail.com.
By bank transfer to the Iban account number: be 08 0682 2577 5813 BIC: GKCCBEBB
From hand to hand during the withdrawal of the goods by you by appointment at the address:
66 Grensstraat
1651 Lot
Belgium
The invoice for an order is available in the Customer's customer area, the invoice is only published when the order is validated.
The fashion room reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order or an order which would present in its eyes any form of risk.
Delivery :
The fashion room sends its orders by post only: (except collection by you)
COLLISSIMO MONITORING
Taxipost
Recommended letter
In the event of non-receipt of a package The fashion room may ask you for certain supporting documents and a sworn certificate of non-receipt of said package.
The investigation carried out by La Poste will enable The fashion room to obtain the necessary proofs as to the receipt or non-receipt of a parcel as well as proof of signature or to obtain proof that a parcel is lost.
When the investigation is closed, The fashion room may decide to return the same original items to those that had been ordered, no order modification can be made, except in the case of more deliverable items, only in this case. the customer may choose either to be reimbursed for the difference or to choose another item of the same price or of a higher price, the Customer will then have to pay the amount of the difference if the item chosen instead is more expensive .
If the Customer is absent during the delivery of his order, La Poste will leave a “Notice of Transit” in the Customer's letterbox.
The Customer will then have 10 working days to come and collect his order at his Post Office, after this period the Customer's order will be automatically sent by La Poste to The fashion room.
If the Customer has entered an incorrect address when ordering, the Post Office will be unable to deliver and the package will automatically be returned to The fashion room.
If the Customer decides to proceed with a new delivery of his order, the Customer must contact our Customer Service in order to pay the reshipment costs before the reshipping thereof, the reshipment costs being entirely the responsibility of the Customer.
If the Customer wishes to cancel his order, he can choose either a refund or a credit.
No delivery dispute concerning a package will give rise to compensation for the fashion room by the Post.
Consequently, no complaint concerning the non-receipt of a parcel will be accepted by the fashion room beyond one month after dispatch.
To note :
Any order placed on the Site will be prepared and shipped on Monday or Thursday, subject to payment validation (see paragraph Payment Validation and Verification, Article 4.1) and subject to the customer's order being entirely in stock.
If the package is damaged, torn or opened, and the Customer thinks that the opening is large enough for this package to have suffered any possible theft, the Customer must absolutely refuse the package and contact our Customer Service in order to inform The fashion room.
Consider requesting a declaration of spoliation at the time of refusal.
After receipt and acceptance of this refused package by the return service of The fashion room, we will contact you directly and offer to reship your order at our expense.
Otherwise, a voucher may be credited to your "Customer Account" the fashion room
You also have the possibility of being reimbursed.
During the delivery of a parcel La Poste can sometimes be required to repackage a parcel that has suffered damage during its delivery, it happens that following this repackaging that the delivery time of your parcel is extended, in any case The fashion room can not be held responsible for failure to respect the delivery date communicated when ordering the Customer.
Return:
The customer has a period of 15 calendar days to exercise his right of withdrawal from the date of receipt of the package.
The item (s) must imperatively be returned in a cardboard box other than the packaging of the item itself to The fashion room in a condition suitable for resale.
Returns are the responsibility of the Customer, the latter takes responsibility for this shipment, particularly in the event of loss or damage.
The customer is required to check the sizes ordered by looking at the item label as sizes are sometimes expressed in European size or others. This will avoid unnecessary returns
Returns must respect these conditions:
Item such as mayo, bikini, briefs can be tried on, but for obvious hygiene reasons, we ask the Customer to wear their lingerie underneath before trying on an item.
The rest of the textile items on the Site can be tried on without any fitting conditions except for items with hygienic protection tablets, which must not be broken.
The item must not have been washed
The item must be clean
The item must not have been ironed
The item must be returned in its original packaging
The item must be returned with the label attached to the product
A Customer's return must reach us at this address:
Crépin Fabienne 66 Grensstraat 1651 Lot Belgium
Any return request after this period of 15 calendar days for any reason whatsoever cannot be accepted.